Bach Systems, Inc. Privacy Policy

This Privacy Policy explains how Bach Systems, Inc. ( "Bach Systems," "Bach Atlas," "we," "us," or "our") collects, uses, and shares information when you:

• visit our websites, including pages at trybach.com and app.trybach.com (the "Sites");
• request a demo or otherwise communicate with us; or
• use our software products and related services, including the Bach Atlas research console (the "Services").

This Policy does not describe how our law firm or enterprise customers handle information in their own systems. When our customers use Bach Atlas to analyze their matters, they remain responsible for their own privacy practices.

By using our Sites or Services, you agree to the collection and use of information as described in this Policy.

1. Information We Collect

We collect different types of information depending on how you interact with us.

1.1 Information you provide directly

You may provide information to us when you:

• Request a demo or contact us. For example, when you submit a demo request form, we typically collect your name, business email, phone number (if provided), firm or organization name, job title, legal team size, practice focus, how you heard about us, and any notes you include.
• Create or access an account. If you use an authenticated portion of the Services, we may collect login credentials, profile details, and organization information associated with your account.
• Communicate with us. When you send us an email, schedule a call, or interact with us via support channels, we collect the information you choose to share, such as the content of your message and your contact details.
• Billing and subscription. If you become a paying customer, we and/or our third-party payment processors may collect billing details such as your name, business address, payment method, and transaction history.

1.2 Information we process on behalf of customers ("Customer Content")

Our customers may upload or connect documents, datasets, or other materials to Bach Atlas in order to perform research and analysis. We refer to this as Customer Content.

• Customer Content may include public records, court filings, legal documents, property data, notes, or other materials the customer chooses to send to the Service.
• We process Customer Content only to provide the Services, in accordance with our agreements with that customer.
• Our customers, not Bach Systems, are responsible for ensuring that they have a legal basis to collect and upload Customer Content to Bach Atlas.

If you have questions about how a specific firm or organization uses Bach Atlas, you should contact them directly.

1.3 Information collected automatically

When you visit our Sites or use our Services, we may automatically collect certain information, such as:

• Device and browser information. For example: IP address, browser type and version, operating system, device identifiers, language settings, and approximate location based on IP.
• Usage data. For example: pages viewed on our Sites, links clicked, time spent on pages, date and time of visits, search queries within the product, and other interactions with the Services.
• Cookies and similar technologies. We may use cookies, web beacons, and similar technologies to remember your settings, improve the experience, and understand how the Sites and Services are used. You can usually control cookies through your browser settings, but disabling them may affect your ability to use certain features.

2. How We Use Information

We use the information we collect for purposes including:

• Providing and maintaining the Services. To operate Bach Atlas, create and manage accounts, provide support, and process demo requests and subscriptions.
• Improving and developing the Services. To understand how users interact with Bach Atlas, troubleshoot issues, and develop new features, workflows, and models.
• Security and abuse prevention. To monitor, detect, and prevent unauthorized access, fraud, abuse, or security incidents.
• Communications. To respond to your questions, send administrative messages (such as account notices or billing information), and provide product updates.
• Marketing (limited, B2B-focused). To send information we think may be relevant to you about Bach Atlas, such as product announcements, surveys, or event invitations. You can opt out of non-essential marketing emails at any time by using the unsubscribe link in the message.
• Legal and compliance. To comply with legal obligations, enforce our agreements and policies, and protect our rights or those of others.

We may aggregate or de-identify information so that it can no longer reasonably be linked to a specific individual or organization. We may use and share such aggregated or de-identified information for any lawful purpose.

3. How We Share Information

We do not sell your personal information. We may share information in the following situations:

• Service providers. We work with third-party vendors who help us operate the Sites and Services, such as hosting providers, analytics tools, email delivery services, and payment processors. These providers are authorized to use your information only as needed to provide services to us.
• Enterprise customers. If you are using Bach Atlas under an account managed by your employer, firm, or organization, certain information (such as usage activity or account details) may be visible to that customer's administrators.
• Business transfers. If Bach Systems is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.
• Legal obligations and protection of rights. We may disclose information where we believe it is necessary to comply with applicable law or legal process, respond to lawful requests from public authorities, or protect the rights, privacy, safety, or property of Bach Systems, our customers, or others.
• With your consent. We may share information for other purposes with your consent or at your direction.

Customer Content is handled according to our agreements with the relevant customer and is generally not shared with other customers.

4. Cookies and Analytics

We may use first-party and third-party cookies and similar technologies to:

• remember your preferences and settings;
• keep you signed in;
• understand how visitors use our Sites and Services; and
• measure and improve performance.

You can typically configure your browser to refuse all or some cookies, or to alert you when cookies are being set. If you disable cookies, some features of the Sites or Services may not work properly.

Where required by law, we will obtain your consent before using certain categories of cookies.

5. Data Retention

We retain information for as long as reasonably necessary to provide the Services and operate our business, comply with legal, tax, or accounting obligations, and resolve disputes or enforce our agreements. Retention periods may vary depending on the type of data and the purpose for which it was collected. Customers may control how long Customer Content is stored within their own accounts, subject to their agreements with us.

6. Data Security

We use reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or destruction. These measures may include encryption in transit, access controls, logging, and other safeguards appropriate to the nature of the data. No method of transmission over the internet or method of electronic storage is perfectly secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as:

• the right to access or request a copy of the personal information we hold about you;
• the right to request correction of inaccurate information;
• the right to request deletion of certain information, subject to legal requirements;
• the right to object to or restrict certain processing; and
• the right to opt out of certain marketing communications.

You can update or correct information associated with your account by adjusting your account settings (where available) or contacting us. You can opt out of marketing emails at any time by clicking the unsubscribe link in the message.

If you are an end user of one of our customers (for example, a client of a law firm using Bach Atlas), you should direct any requests relating to access, correction, or deletion of Customer Content to that customer, as they are the controller of that data.

8. International Transfers

We are based in the United States, and the information we collect may be transferred to, stored in, or processed in the United States or other countries where our service providers are located. If you are located outside the United States, the data protection laws of those countries may differ from those in your jurisdiction. Where required, we will use appropriate safeguards to protect information transferred across borders.

9. Children's Privacy

Our Sites and Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will take reasonable steps to delete it.

10. Third-Party Services and Links

The Sites and Services may contain links to third-party websites, services, or integrations that are not operated or controlled by Bach Systems. This Policy does not apply to those third-party services, and we are not responsible for their content, privacy practices, or security. We encourage you to review the privacy policies of any third-party services you choose to use.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date at the top of this page. In some cases, we may provide additional notice (such as by sending a notification or posting a message within the Service). Your continued use of the Sites or Services after an updated Policy has been posted indicates your acceptance of the changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, you can contact us at:

Bach Systems, Inc.
Email: support@trybach.com